| COMPLAINTS HANDLING PROCESS_OF_MANAGEMENT SYSTEMS CERTIFICATIONS OF SLSI |
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Complaints from any client or any other party relevant to the management systems certification activities are accepted by SLSI.
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After receiving any complaint, it is registered in the complaints register and acknowledge the complainant. |
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Compliant is investigated and prepared a report. This may involve a visit to the certificate holder and complainant. |
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If the results of the compliant is a recommendation for suspension or cancellation of the certificate, report will be submitted the Director General for recommendation and approval. |
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The results of complaint shall be communicated to both complainant and the client involved. |
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Ensure to complete any customer complaint investigation cycle within one month. |
