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We encourage and welcome any feedback provided and treat it as an opportunity to learn more about our stakeholder needs and to improve our services.

SLSI wishes to hear from you a comment about SLSI services, a concern about some aspect of the National Standards System, or report an incident / complaint about a service or an Official of SLSI.

Please ensure that the complaint contains factual details and verifiable facts. Kindly refrain from submitting vague allegations and sweeping statements.

We assure you that all stakeholder complaints will be resolved quickly, fairly and to the best of our ability. The confidentiality of the complainant is assured and would ensure that you are not treated differently as a consequence of lodging a complaint.

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